Statutory SEND Services

The teams:

• Ensure that Education, Health and Care Needs Assessments are accurate and delivered within statutory timescales.
• Issue and review Education, Health and Care Plans (EHCPs).
• Monitor the progress of children and young people with SEND in achieving outcomes from their Education, Health and Care Plans.
• Support children and young people with Education, Health and Care Plans who are at risk of being, or who have been permanently excluded.

* UPDATE FROM THE STATUTORY SEND SERVICE - January 2026
We’re pleased to share that our statutory SEND service North team is growing and adapting, with some recent staff changes that will bring new energy and expertise. Please be assured that your child’s support remains our top priority. Our team is working quickly and carefully to reallocate cases, ensuring a smooth handover and continuity of care.

If you haven’t yet received a welcome email from your new caseworker, don’t worry — you can find details of team leads and managers in the Contact Document. They are ready to help you connect with the right person.

Thank you for your understanding and partnership as we strengthen our service. We’re committed to working together to provide the best possible support for children and young people.

Contact your local Statutory SEND Services Team on

North: 01502 521516 SENDLW@suffolk.gov.uk

South: 01473 260670 / SENDSS@suffolk.gov.uk

West: 01284 741234 / SENDWS@suffolk.gov.uk

If you have a question about an Education, Health and Care Needs Assessment (EHCNA) in it's first six weeks (initial request phase) in any area of Suffolk, please contact the EHCNA Request Team on 01473 263688 / EHCNArequest@suffolk.gov.uk

For queries about EHCP Annual Reviews, contact the EHCP Review team at EHCPReviews@suffolk.gov.uk 

Education, Health and Care (EHC) Portal

In Suffolk, we use an online portal for Education, Health and Care Needs Assessment (EHCNA) requests, which you can access via the following link: 

If you have previously submitted an Early Help Assessment (EHA) or safeguarding referral to us, you will already have an account. If not, you will be asked to create an account the first time you complete a request. You will find guidance on how to complete the new portal form using the link above.

If you cannot access the portal or need assistance, you can also contact the Statutory SEND Services EHCNA Request team on 01473 263688 or EHCNArequest@suffolk.gov.uk.

We would like to know about your experience of using the Education, Health and Care portal. Please tell us your feedback by completing the following short survey.