There are currently intermittent access issues with this portal. This may impact your ability to log in to make a referral.
If you're experiencing difficulties logging in and your referral is related to an adult or child at immediate risk, please contact us on 0808 800 4005 to make a referral. Otherwise, please try again later.
For Children's SEND enquiries, please contact a team through our website.
AbilityNet has advice on making your device easier to use if you have a disability or impairment.
This website is run by Suffolk County Council.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
We know some parts of this website aren’t fully accessible. For example, some files may not be suitable for users of assistive technology.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you as soon as possible.
You can call the number above if you need to talk to us using an interpreter. Find out more about our interpreting and translating services.
We’re always looking to improve the accessibility of this website.
If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us by emailing localoffer@suffolk.gov.uk.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out more about our interpreting and translation services, including how to contact us to make a request.
You can translate our website suffolklocaloffer.org.uk into your preferred language. You can do this by changing the language settings for your browser (such as Internet Explorer, Chrome, Safari).
If you're not sure how to change the language settings for your browser, try searching on Google to find out to do this.
Suffolk County Council is not responsible for browser translations of our website, and we can't guarantee the accuracy of tools such as Google Translate.
Suffolk Local Offer is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard.
Some videos do not have audio description (AD). This fails WCAG 2.2 success criteria 1.2.5 Audio Description (Prerecorded) (AA). We plan to add audio descriptions to videos by December 2025. When we publish new media we’ll make sure our use of videos meets accessibility standards.
Not all text has a contrast ratio of at least 4.5:1 against the background colour. This fails WCAG 2.2 success criteria 1.4.3 Contrast (Minimum) (AA). We plan to fix text colour contrast issues by December 2025. When we publish new text content we’ll make sure our use of colour meets accessibility standards.
Some images contain text information. This fails WCAG 2.2 success criteria 1.4.5 Images of Text (AA). We plan to fix text in images by December 2025. When we publish new text media we’ll make sure our use of images meets accessibility standards.
Not all menus, links, buttons and other controls be operated by keyboard. This fails WCAG 2.2 success criteria 2.1.1 Keyboard (A). We plan to fix keyboard access issues by December 2025. When we publish new features we’ll make sure our usage meets accessibility standards.
The purpose of every link is not always clear from its link text. This fails WCAG 2.2 success criteria 2.4.4 Link Purpose (In Context) (A). We plan to fix link text issues by December 2025. When we publish new links we’ll make sure they meet accessibility standards.
We don't categorise any accessibility issues on suffolklocaloffer.org.uk as a disproportionate burden to fix within the meaning of the regulations, with the exception of PDFs and other documents.
You can read our disproportionate burden assessment that explains how we approach checking and fixing documents within Suffolk County Council.
You can find the complete list of content exempt from meeting the accessibility regulations on legislation.gov.uk.
Many of our older PDFs and other documents may not be suitable for users of assistive technology. This fails WCAG success criterion 4.1.2 Name, Role Value.
The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix old PDF newsletters that might still be published and accessed through our website.
We planned to fix the top 10% most viewed PDFs and other documents published since 23 September 2018 (plus any essential service documents published previously) by 23 September 2020.
Live video streams may not include captions. This fails WCAG success criterion 1.2.4 Captions (Live). We may not add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Some pre-recorded videos published before 23 September 2020 do not include captions. This fails WCAG success criteria 1.2.2 Captions (Prerecorded). We may not add captions to these videos because prerecorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.
Some prerecorded videos published before 23 September 2020 may require, but don't include, audio description. This fails WCAG success criteria 1.2.5 Audio Description (Prerecorded). We may not add audio description to these videos because prerecorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.
Any prerecorded video content we publish after 23 September 2020 will meet accessibility standards.
Online maps and mapping services are exempt from meeting the accessibility regulations. From 23 September 2020 we'll ensure that where maps are intended for navigational use essential information is provided in an accessible digital manner.
We want to go above and beyond the legal web accessibility requirements to make suffolklocaloffer.org.uk more inclusive for everyone.
This includes fixing issues to conform with Level AAA of the Web Content Accessibility Guidelines (WCAG) version 2.2.
To achieve this we will:
We'll update our accessibility statement when we find issues that'll take time to resolve, and when we carry out an audit.
This statement was prepared on 12 March 2023. It was last reviewed on 12 June 2025.
This website was last tested in June 2025 against the WCAG 2.2 AA standard.
The audit was carried out by Suffolk County Council's Content Design team based on a sample of most used pages using automated software (Siteimprove, WAVE) and manual testing.