Suffolk Local Offer

Family Services to Statutory SEND Services – name change

SEND Family Services will now be known as Statutory SEND Services.
28 Oct 2025

The Statutory SEND Services team supports children with additional needs, their families and educational settings.

The name has been changed to more accurately describe this service provided by Suffolk County Council.

It will make sure everyone fully understands what the service is trying to achieve and to highlight Suffolk County Council’s ambition to always work within statutory guidelines and timeframes.

These guidelines are outlined in both the SEND code of practice and the Children and Families act 2014.

Furthermore, this change will avoid confusion with another council service of a similar name.

Statutory SEND Services remains a highly valued part of the wider inclusion and SEND Children and Young People Service and continue delivering against the county’s priorities.

The function of the service – including all points of contact - will stay unchanged.

Useful information

If your child is going through an Education, Health and Care Needs Assessment:

Education, Health and Care Needs Assessment Team

sendassessmentteam@suffolk.gov.uk / 01473 263688

If your child has an Education, Health and Care Plan:

Locality Area Teams

SENDLW@suffolk.gov.uk - North Team - 01502 521516

SENDSS@suffolk.gov.uk - South Team – 01473 260670

SENDWS@suffolk.gov.uk - West Team – 01284 741234

You can access general information about SEND, EHCPs and Annual Reviews our website.

For educational schools and settings, please access SENCO Central for resources and signposting.